Hello,
1) I created Static block and copied static block shortcode https://prnt.sc/4zme8kBkyIMV
2) Added that shortcode to the Popup content https://prnt.sc/cVuLf7UCrM_X
If you don’t get emails then contact Elementor Pro support with this issue. We just display that form but we are not responsible for how that form works because it’s Elementor Pro form, it’s not the XStore theme form.
Regards