Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
We can’t open your link from the Private Content area. Please check.
Provide temporary wp-admin and FTP access, so we can check if it is possible to find a quick solution from our side.
Have you tried to contact the support of the plugin? How does it work when a default theme, like Storefront, is activated on your site?
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.