Reply 324421 to: Xstore plugin causes fetal error with woocommerce

Avatar: Olga Barlow
Olga Barlow
Support staff
May 23, 2022 at 15:11

Hello,

We have disabled the Emil builder and made test order. We got a new order email https://prnt.sc/NyFk4Htd2Vyl . Then we changed the status of the order to on-hold and there is no on-hold email even if the email builder is disabled https://prnt.sc/o3BUdHcrh7iJ So, email builder is not the reason of the issue. Provide us with the video of your order with the enabled Storefront theme and on-hold email that you get when the Storefront theme is enabled. Because I think that you won’t get the email even with the Storefront and that you need to contact WooCommerce support about this.

Regards

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