hi, the problem is not with the test email, its with the email builder
now i updated the theme and no emails are sending while the email bulder is on
when i turn it off and then for example put an order on hold the customer receive an email
but when your builder is on the customer don’t receive any emails except for the first order email (under processing)
when you try to test test in a real scenario (try to make an order and change its state )
i tried all order states and no emails
credentials are the same
theme version 8.1.6