Hello,
Response time is up to 24 hours and depends on the number of requests.
But we do our best to answer faster.
I can’t connect to your FTP and I can’t log in to your Dashboard.
So, could you please test the access by yourself and then provide us with the correct WP Dashboard username and pass and with FTP host, FTP password and FTP username. Once we’ll be able to log in and connect we’ll help you with theme installation.
Regards