Hi ,
I was creating a woo commerce website by using “Xstore theme”.
Earlier, After placing a new order we got notified by updating the new orders section in the woo commerce dashboard and also we received an email for our registered email .
But now we are getting only the dashboard notification and we aren’t getting the email to our registered email after a order placement from our website.
Also note that we have tried below options to overcome from that problem,
1) re-installed the theme including wp-installation and data base.
2) disabled unnecessary plugins
3) cleared cache memory
4) tried by installing mail servers like SMTP mail server
5) tried by activating and deactivating the Xtore Email Builder
Unfortunately none of the above has solved my problem.
On this case I believe that my hosting provider (Namecheap) has nothing to do with the issue as they have already confirmed that everything is fine from their end.
Most probably this could be an issue related to Xstore theme because woocommerce email notification works fine on the same hosting whenever I try with a different theme.
So,I kindly invite you to inspect my website with the provided login information and assist me on resolving this issue.( Provided in private content area)
Kindly note that this is really urgent to us.
Could you please help us to get received the order confirmation mail to our registered email?
