Hello,
We don’t give a guarantee for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Provide temporary FTP access, we will check what can be done to assist you. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards