Hello,
We can’t check your video – https://prnt.sc/26uzmp0 , upload it here – https://dropmefiles.com/ and provide us with URL.
Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear all cache, and check then. Maybe one of the additional plugins is a reason for the problem.
Regards