Reply 313929 to: Yes I did everything but ??? ….. ..

Avatar: tiger
tiger
Participant
January 7, 2022 at 23:56

This is how the response came from them, please help me please, I urgently need help, just tell me where the error came from and what to do

Hello,

Thank you for contacting Hostgator support.

I apologize for any problems you experienced which led to you to contact live support, however I will be happy to assist you. I understand you are having a problem with errors on sabezon.com, such as 500 error messages. Upon review of the server I found that the 500 error was a result of your website being responsible for utilizing excessive amounts of our server’s resources. We have resource limits that are placed on the shared servers to maintain stability so when when the limit is exceeded it will trigger an error, in this case you had exceeded the 25 maximum processes limit multiple times, thus triggering the error multiple times. Please see the following article https://www.hostgator.com/help/article/processes-limit

This can sometimes mean that something is incorrectly configured or coded within your website. When looking at some of the recent processes I noticed you have a large amount of requests to /home2/sabezon9/organic.sabezon.com/wp-admin/admin-ajax.php showing which is associated with the wordpress Heartbeat API. You could disable it to make changes to reduce the amount of processes created by it, here is a support article with more information https://www.hostgator.com/help/article/wordpress-heartbeat .

In general you want to make sure you keep your site(s) well optimized so it uses the least amount of resources as possible which will also improve the site performance. I have provided some additional support information below to further assist you.

How To Optimize a WordPress Installation:
https://www.hostgator.com/help/article/how-to-optimize-a-wordpress-installation

Optimize CPU Resource Usage:
https://www.hostgator.com/help/article/optimize-cpu-resource-usage

Optimize MySQL Resource Usage:
https://www.hostgator.com/help/article/optimize-mysql-resource-usage

Plugins Advice:
https://www.hostgator.com/help/article/plugins-advice

Advanced WordPress Optimization:
https://www.hostgator.com/help/article/advanced-wordpress-optimization
At the bottom of this message, there is a short 3 question survey in reference to my reply in this email, the survey will expire in 48 hours. Any feedback is greatly appreciated, I hope all your concerns were addressed. Thank you.

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