Reply 309373 to: Xstore problems uploading products

Avatar: Vryndex
Vryndex
Participant
November 21, 2021 at 06:29

Thank you for your answer. Nevertheless, your answer is not helping. Why would we lose time doing a duplicate if you cannot even resolve the issue on the real conditions we require. We are now really on a hurry since we need to launch now for Black Friday day promotion.

* We have just customized as expected the design on the theme which is normal and meant to be for any given theme.
* We have never modified your backend, hence functionality should worked as you promised. But it hasn’t yet since we had to pay additional support when we started trying to import products which did not worked at all at first since it did not detect the license we bought form you. You debugged that but now this happened that we are not able to upload required products even though they have a price tag on Amazon in general.
* Doing a duplicate just will make us loose still more time and anyway the duplicate will not be necessarily on the main server which will not serve to make sure it works. The issue should be solved directly on the theme as it is and since you developed it you should be able to see where the error is.

Please looking forward to your prompt resolution ASAP!

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