Reply 308740 to: Xstore problems uploading products
Olga Barlow
Support staff
November 15, 2021 at 11:47
Hello,
I have updated plugin to the latest version.
1) I don’t see any customization in the child theme that could be the reason of the issue.
Did you make any changes to the parent theme files?
2), 3) I would suggest you to create a staging site (full copy of the existing site) and debug the issue there. It’s allowed to use the same XStore license for the staging site.
4) Provide us with the screenshots of the error that you get. Also, describe in detail your actions step by step to reproduce the error or maybe send us video for better understanding. You can use Recordit tool to make and share the video.
