I dont really understad your point, There is no such an option or need to be for shop filters off-canvas sidebar. You can add the filters to shop sidebar and then in setting put the shop sidebar as off-canvas. This is how your theme works. Also it does not make sense for 24×7 support to state that send your ticket on the task bar and then if a customer voted then a developer may put it on queue. I also provided FTP credentials in private message.
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.