Reply 301147 to: Shop issues

Avatar: Robert Hall
Robert Hall
Support staff
September 3, 2021 at 01:50

Hello,

First of all we have numerous customers who are running their business with our solution, If it was issue with our product definitely you could find lot of topics regarding this issue, As I have mentioned before we have respected to your request and we have reviewed all the codes and all necessary information about our product, But we don’t have any codes or configuration to delete options from database! So kindly I ask you if you have found something that related to our products please let us know, We will always glad to fix and improve our products in advance, In fact theme data is stored in WordPress database and XStore is not only plugin and theme activated on your website, I want to emphasize that we don’t have any option related to reset theme mods (Which are theme settings) or options in database, So it could be done by other theme or plugin or kindly your website had unknown access from unsafe sources. But in the end I want to thank you for sharing this issue with us and ask you if you have any document or any clue which relates to this issue and our product, We will be glad to hear and solve it.

Regards

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