Reply 300162 to: Unable to login

Avatar: Rose Tyler
Rose Tyler
Support staff
August 27, 2021 at 08:04

Hello,

Check how it works when a default theme, like Storefront, is activated on your site.
If this is independent of the theme:
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Contact your hosting provider and ask about assistance

Regards

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