Reply 298774 to: Subscription Issues

Avatar: Olga Barlow
Olga Barlow
Support staff
August 13, 2021 at 12:24

Hello,

You need to enable that option https://prnt.sc/1nyjuou

“As you can see there is an explanation:
“Choose whether to extend the prepaid subscription term by the amount of days subscription was paused or suspended.”

So if this is checked, then the subscription will be extended on the paused interval, as if no payments were needed.
If not, then all missed payments should still be collected – it works just as pausing from regular payments, but doesn’t remove the need for user to pay the agreed amount later.”

Regards

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