Reply 298756 to: Subscription Issues

Avatar: Olga Barlow
Olga Barlow
Support staff
August 13, 2021 at 10:37

Hello,

We got the answer from the plugin support https://prnt.sc/1nx0e94

Please check in which state customer has the option Account for days subscription was paused
Such thing happens because of this option – any missed payments during the pause is then “catched up” after resuming.

Regards

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