Reply 298283 to: Customers reporting issues with checkout page

Avatar: Olga Barlow
Olga Barlow
Support staff
August 9, 2021 at 13:16

Hello,

Check the WooCommerce > Status > Logs > what errors do you have there when user faced the mentioned issue?

Ask for the Account access of users who reported errors to allow us to log in to their accounts and test the issue. Also, provide us with admin access to your WP Dashboard.

We can’t tell what is the reason of the problem if we don’t see it.

Regards

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