Hi Olga,
Yes – we are able to login. https://v2uploads.zopim.io/M/E/o/MEoe9WgzX2LAEe26TCMgiupyC3npVYuU/8663a6304037e95eb8bd05852425b0776b7fb9a9.png
I’ve pasted the credentials in the private content area again for reference.
See notes below from my host:
Host says:
They may want to check for updates or attempt this with a different FTP client. If they still have issues, I would have them test off their network.