Hello,
Thanks for using our theme.
We can’t log in – https://gyazo.com/afa2b55fd445f98087f34d8235255712
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how banners work then.
Regards