Hi Olga,
Could you share a screenshot or something? Did you use the XML file we provided?
Did you use SFTP instead of FTP?
Here is a video of the SFTP details working.
This is taking 4 days to just connect to our server, is there a quicker way? Do you guys provide chat support or phone support or do you guys want to do video call?
This is taking too long and we need a quick resolution for a paid support 🙁
One reply per day is not quick enough. Please help for a quicker response time 🙁