Hello,
1)Do you edit text of the top widgets and can’t change it? What text do you want to get in the topbar? Provide us with WP Dashboard and FTP access to your site to check.
2) If you made changes in child theme and added custom code we are not responsible for your child theme. We can help you only in case issue also appears with the parent theme.
3) We don’t call connect.podium.com. So, ask your hosting provider to scan your WP installation to make sure that you don’t have any viruses. Also, try to disable all the third-pary plugins that do not come bundled with our theme and check if you have this issue.
Regards