Hello Azlan
Thank you so much for your wp logins.
As for your mentioned issue is concerned it is probably looks that there is some 3rd party plugin create a conflict with this theme package. so we will recommend you kindly check this theme after deactivating recently installed 3rd party plugin and check the theme with default plugins.
https://xstore.helpscoutdocs.com/article/36-included-plugins
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
Robert Hall
Customer Support