I suppose there is a misunderstanding. email is not needed, just provide correct temporary wp-admin access.
To be able to give a refund or help you, we need to take a closer look and understand the problem. You write about this error – http://prntscr.com/110i01m , but did not provide any screenshots or access, we need them to be able to give you a solid response.
Lightshot screenshot tool can be used to take screenshots and share them. If you prefer email – 8themes@gmail.com
Here is the refund policy – https://themeforest.net/page/customer_refund_policy
Waiting for your reply.
