Hi Olga
1. The problem is I have already fixed the 3 examples I have been sent by replacing all the apostrophes and speechmarks in text editor, so the problem doesn’t persist on those pages (this was one: https://www.cherryred.co.uk/product/the-toy-dolls-the-albums-1983-87-5cd-box-set/). It seems to happen on some and not others – and of the 4000+ products we have I have no way of knowing if there are more until someone stumbles across one.
2) I think probably because you enabled pay cash on delivery – whereas the customers in question are having an issue with cards or paypal.
Also I have just noticed something else that has gone wrong since yesterday’s theme update: On our front page, there are sections where I have used 8theme WordPress Bakery/VC modules for Products, Blog and Banner With Mask – which now are not showing:
Products:
Back End 8theme Widget: https://prnt.sc/10tf31r
Front End Products Not Showing: https://prnt.sc/10tfb5h
Blog: (shows but the date overlaps the title)
Back End: https://prnt.sc/10tf4ct
Front End Overlapping: https://prnt.sc/10tfb5h
Banner With Mask:
Back End 8theme Widget: https://prnt.sc/10tf571
Front End Widget Missing: https://prnt.sc/10tfeu8
If you look at the front end printscreens you’ll see none of these elements appear except Blog but with the aforementioned glitches.
I have the latest version of WP Bakery (6.6)
Cheers
Lauren