Hello,
1) We do really sorry that it happened and we fixed it ASAP once found the issue. Anyway, the WordPress system does not allow just to move images to other folders especially if images were uploaded for specific products. We would like to get this back but we don’t have the solution on how to implement this at this moment. Anyway, we did not remove images, it was just uploaded to the wrong month folder it does not affect customers’ frontend in any way.
2) WP Dashboard access is incorrect. Please, provide us with the correct WP Dashboard and FTP access and we’ll get back to the previous layout using child theme.
3) Waiting for correct WP Dashboard access to your site, credentials you provided do not work https://gyazo.com/fb86a3cbf985f65fbf37ed18809d9894
4) Ok, we took it into account. We’ll improve this in the next theme updates.
Regards