Hello!
Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.
I would love to check the case for you, can you please share the below WordPress login details?
WordPress Login URL:
WordPress Username:
WordPress Password:
Meanwhile, please check our detailed documentation on how to use WPML with Xstore:
https://xstore.helpscoutdocs.com/article/31-translation-with-wpml
Thank you!