Hello,
Thanks for using our theme.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Describe in more detail how exactly it should work, provide temporary wp-admin and FTP access, and we’ll check what can be done to help you.
Regards