Ok I can try some things, other issue keep coming to light regarding the theme itself, for example the server engineers have said this error has come up
PHP Warning: array_push() expects parameter 1 to be array, null given in /home/virtual/vps-1b8991/9/9c143bc971/public_html/wp-content/themes/xstore/framework/woo.php on
We also have error messages coming from this
public_html/wp-content/fonts/roboto/KFOlCnqEu92Fr1MmWUlfBBc-AMP6lQ.woff
Are these theme generated?