Reply 261896 to: API request call error

Avatar: Olga Barlow
Olga Barlow
Support staff
November 30, 2020 at 13:49

Hello,

1) Could you, please, contact your hosting provider and ask if there are no limits for the outgoing/ingoing connections? To activate the theme your server should send the request to our server, our server checks the request and sends the response. Your server should get the response. If it does not work then there are some limits.
2) Check availability of 136.243.62.35 from your source IP address.

Regards

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