Reply 259361 to: The Same, Huge problem with your plug-in

Avatar: Rose Tyler
Rose Tyler
Support staff
November 13, 2020 at 11:38

Hello,

Please check the credentials. We can’t log in to the Dashboard, or connect to FTP.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

Try to contact the plugin author also.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

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