Hello,
Please provide temporary wp-admin access.
What page builder do you use? Do you have the problem on 1 page only? Provide URL of that page.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards