Hello,
Have you tried to log in to Dashboard using credentials you provided https://gyazo.com/ad7343af4aa62382255c8d978e2b231d ?
Have you tried to connect to FTP yourself?
Contact your hosting provider, maybe they have any limits for the FTP connections from other countries. Because it does not connect to your server http://prntscr.com/upzkj6
Even if the username and pass are correct.
Regards