Hello,
XStore Dashboard > Instagram API > make sure that for 1 account you generate 1 access token, you do not need to generate a few for the same account. Then go to settings of Instagram element or widget and select the Instagram account > go to
XStore Dashboard > Instagram API > click on this button http://prntscr.com/tbko9s
Note that hashtags work for Business account only.
If following these steps doesn’t help, provide temporary FTP access. Please use the forum to provide us with a reply, do not duplicate requests via email.
Regards