Reply 242456 to: Many problems

Avatar: Olga Barlow
Olga Barlow
Support staff
June 28, 2020 at 15:46

Hello,

Take our apologies if you faced any inconvenience using our theme.

1) First of all, we do not recommend installing one version over the other one because it caused duplication of course and could be the reason of the other issues. That’s why we clearly ask users to run import on fresh installation and inform that previously imported content won’t be removed but you’ll get new content in addition http://prntscr.com/t7xj5f

2) We’ll check the issue with the multiple headers import for the mentioned version and fix it.
Anyway, if you did not get the second header for the home page it’s easy to create it following the video tutorial https://youtu.be/BpeXfzNwkOc or just contact us. There is no need to spend time importing content over and over again.
a) Just create multiple header for the home page only http://prntscr.com/t7xkam
b) Enable header overlap option for the newly created header https://gyazo.com/3169f3ce2626d4c7cf6bd5c3b8cc5705
c) Make sure that you set the home page header background to transparent https://gyazo.com/645b1ff0ad8e63d40a7c38f2ed462790
That’s all.

3) Yes, that’s why we don’t recommend import version over the existing content. Clear the installation using special plugin https://wordpress.org/plugins/wordpress-database-reset/

4) Choose the editor you want to use before the import. Don’t mix editors because they may conflict and does not depend on theme but on editors.

5) It displays changes if there are no any errors in the console. If this does not work for you then maybe you have some errors. Provide us with temporary WP Dashboard access to check.

6) If you created multiple headers make sure that you edit the correct header. Sometimes happens that users edit the home page header but check the other pages and don’t see their changes or edit header for other changes and don’t see them on the home page header. Can’t tell you for sure if I don’t see your Dashboard.

7) I need to check the backend to tell why you get this warning.

8) You need to choose the products to show in that slider http://prntscr.com/t7xz6m It seems that you did not have any products there to show.

Regards

Go To The Whole Conversation In Topic
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.