Hello,
Thanks for using our theme.
Do you edit page, post or static block? What page editor – WPBakery Page Builder (Frontend / Backend editor) or Elementor? Please provide a screenshot of the problem and temporary wp-admin access, so we can take a closer look.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved.
Regards