Reply 235703 to: New installation, immediately get 502 Bad Gateway errors.
Olga Barlow
Support staff
May 5, 2020 at 07:23
Hello,
I understand how frustrating this must be but keep calm, please!
Caps do not help to solve the problem and just makes the text hard to read.
You need to understand that we ask you about access to your site to help you! We don’t need it just in case, how might you think, because we have a lot of requests and don’t have time for unconstructive conversations. If you don’t answer to our questions you just make our conversation long and it does not help in any way. Hope you understand.
Different servers have some special settings that could cause compatibility issues with some theme or plugin settings. We also asked you about server error logs. Did you check them? Could you, please, share it to find out what is the reason of your problem?
Also, if you feel that you don’t want to solve the problem and share access to allow us to check the errors and settings that might be caused them then you can submit refund request https://themeforest.net/refund_requests/new
