Hello Rose,
Please try logging in again. I fixed the problem.
Here’s the file location and the names –> http://prntscr.com/rn3c45 (I am assuming all correct, other wise the rest of the translations wouldn’t have worked)
This is a newly downloaded theme from Themeforest (2 days ago.) The theme version is 6.2. I don’t believe there was any updates since then. Is there?
Here is the link for you to download the .pot and .po files that I used. Please review them yourself –> https://drive.google.com/open?id=11I-Zq1zFT7SOUkWPluh-o4HMzn6uhMR4
If there is a newer version, please send me the .pot file.
Thank you!