Reply 225480 to: Refund Xstore theme payment

Avatar: Olga Barlow
Olga Barlow
Support staff
November 22, 2019 at 11:53

Hello,

We have installed cache plugin and checked your site speed when our theme is enabled https://tools.pingdom.com/#5ba4adc2f2c00000 and when the default theme is enabled https://tools.pingdom.com/#5ba4ab6656800000
If you compare results you’ll see that our theme is pretty fast. Tell me what options are not user-friendly for you or difficult to understand? You left 2-stars rating https://themeforest.net/ratings/3064486 and we are very upset by this. We would like to solve this situation in the best way and get 5stars rating. Or if you think that the speed of your site is not suitable for you and that it’s caused by our theme you can submit refund request here https://themeforest.net/refund_requests/new

Regards

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