Reply 221956 to: Woopress Core 1.1.1 Plugin Issues
Olga Barlow
Support staff
September 24, 2019 at 15:42
Hello,
We can’t connect to your FTP http://prntscr.com/pacnfy
But looks that problem is related not to our theme but to your WP installation because if we disabled the WooPress core plugin and switched to default WP theme we also get the error while using customizer http://prntscr.com/pacn0t I suppose your WP installation does not load theme while opening customizer, that’s why you get the fatal error when our theme is enabled because core plugin required theme functions while loading customizer, if plugin does not find theme functions (because WP does not load theme) then you get the error.
So, contact your hosting provider to solve the general problem with the default theme and customizer mode and then let me know if you still have a problem with our theme.
