Hello,
Please read our documentation – https://xstore.helpscoutdocs.com/article/30-base-theme-translation https://xstore.helpscoutdocs.com/article/103-translation-files-update Describe the problem in more details with screenshots + provide temporary wp-admin and FTP access. Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
Regards
