Dear Rose,
When the parent theme is activate i can see part of the layout but items are missing (e.g. banners) and others are wrongly displayed (e.g. mega banner).
Everything was working fine before the update, in addition the child theme was not causing any issue.
Please note that we did not do additional customization. We only customized within the frame that was provided by your theme, through the support of your theme.
Please help us to make the website working again.
Fabio.