Reply 218933 to: API Request Call Error

Avatar: Olga Barlow
Olga Barlow
Support staff
August 12, 2019 at 10:01

Hello,

Still the same, if we ping your site we get 100.0% packet loss.
To activate theme your server should send the request to our server, our server checks the request and send the response. So, make sure that your hosting:
1. Allows http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Regards

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