Reply 216027 to: Theme registration problem

Avatar: Rose Tyler
Rose Tyler
Support staff
June 22, 2019 at 15:32

Hello,

It could be 3 reasons of the problem:
1) You did not activate theme using the purchase code
2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
3) Your user has limited permissions
If it does not help provide me temporary Dashboard and FTP access to your site to check.

Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

Regards

Go To The Whole Conversation In Topic
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.