Hello Rose,
I fully understand that cases like customizations are out of your support scope, but in this case you have made this change yourself, and in this case I believe that who should provide me with the suprote to correct this should be yourselves.
Otherwise before doing this they should inform that they could not in any way apply this type of change or support because it would be out of the scope of support for you.
If the problem is the developers are all busy, I wait without problems. But I would very much like you to help me correct that.
Thank you in advance for your support.
Best regards,
Rodrigo M.