Reply 154059 to: Problem with theme installation

Avatar: Olga Barlow
Olga Barlow
Support staff
February 6, 2017 at 10:47

Hello,

This issue could appear in 2 cases:
1) Either you did not install theme properly and file xstoreN/framework/thirdparty/envato_setup/envato_setup.php is missing
2) or you see this issue because of file permission.

If you check the xstoreN/framework/thirdparty/envato_setup/ folder and file exists then contact your hosting provider to fix file permission issue.

Reply back if it does not help and provide FTP and admin panel access in Private Content area.

Regards

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