Reply 140827 to: Refund request for xstore purchase
Olga Barlow
Support staff
September 27, 2016 at 07:49
Hello,
When you buy car and dealer tells you that you need to fill it up with a good petrol, but tells you that it’s technical details. I think you won’t send refund request because you find out that good petrol costs too expensive.
Different hostings offer different prices. We don’t know what hosting every customer uses and what is “expensive” for every customer. That’s why we added server requirements in online theme documentation and repeat them in our video. Every customer also can ask us about it in live chat before purchasing.
We mentioned requirements that are optimal, theme could work with filesize less than 40M but then you need to install it via FTP instead of Dashboard. Also, it could work with less memory limit but then you won’t use too many additional plugins. You may use max_execution_time less than 180 but then we need to install demo data manually.
I want to help you and offer free installation of our theme via FTP because you have such limits. I just need temporary FTP and admin panel access to your WP installation only, I don’t need access to all your files on server.
