Reply 140787 to: Refund request for xstore purchase
Olga Barlow
Support staff
September 26, 2016 at 14:02
Hello,
We said that your server should meet minimum theme requirements and that you can change these limits, we said nothing that it’s fee or not! Of course, it’s related to your hosting and you should know your tariff plan and what is included.
Anyway, could you, please, provide me FTP and admin panel access to your site? I’ll try to install theme and check if there any problems appear because of your limits.
