{"id":1699,"date":"2024-09-26T13:44:49","date_gmt":"2024-09-26T13:44:49","guid":{"rendered":"http:\/\/docs"},"modified":"2025-02-13T13:34:05","modified_gmt":"2025-02-13T13:34:05","password":"","slug":"support","status":"publish","type":"docs","link":"https:\/\/www.8theme.com\/documentation\/xstore\/support\/support\/","title":{"rendered":"Support Policy"},"content":{"rendered":"<p><a href=\"http:\/\/themeforest.net\/page\/item_support_policy\" target=\"_blank\" rel=\"nofollow noopener\">Envato Item Support Policy<\/a>: We provide theme support for 6 months from the date of purchase. During these 6 months, we will assist those who may need additional information about the theme&#8217;s options and features, or are having unresolved difficulties with the template. Our support team is always at your service. Note: We are unable to provide support for code customization or third-party plugins!<\/p>\n<p>If you need advice about anything other than minor template customization, or if you wish to implement new functions, or make the theme compatible with third-party plugins, \u00a0\u00a0you should request the help of a developer. You have the option of purchasing extended item support and increase the \u00a0support period up to a maximum of 12 months from the date of purchase. You can find detailed information on\u00a0<a href=\"http:\/\/themeforest.net\/page\/item_support_policy\" target=\"_blank\" rel=\"nofollow noopener\">ThemeForest<\/a>.<\/p>\n<p>If you require help in this regard, we would prefer that you contact us through our\u00a0<a href=\"http:\/\/www.8theme.com\/forums\/\">Support Forum<\/a>:<\/p>\n<ul class=\"list list-arrow\">\n<li>Create an account or login to existing one;<\/li>\n<li>Be sure you add the theme purchase code on\u00a0the <a href=\"http:\/\/www.8theme.com\/my-account\/\">My Account page<\/a> for <em>(information about what purchase code is, and where to get it, click\u00a0<a href=\"http:\/\/www.8theme.com\/blog\/purchase-code-where-to-download\/\">here<\/a>).<\/em>\u00a0Theme support is offered to verified customers only.<\/li>\n<li>Navigate to the theme forum and press the Create Topic button.<\/li>\n<\/ul>\n<p>Reply times can vary from time to time and be up to 24 hours Monday \u2013 Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.<\/p>\n<p>We would appreciate it if you use ThemeForest comments for presale requests only, or if you have questions that are\u00a0not related to support. If you have a critical problem that requires giving us access to your account, you can contact us by using a <a href=\"http:\/\/themeforest.net\/user\/8theme\" target=\"_blank\" rel=\"nofollow noopener\">contact form<\/a> on our profile`s page on Themeforest\u00a0<code class=\"inline-code\">http:\/\/themeforest.net\/user\/8theme<\/code> &#8211; at the bottom of the right sidebar.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Envato Item Support Policy: We provide theme support for 6 months from the date of purchase. During these 6 months, we will assist those who may need additional information about the theme&#8217;s options and features, or are having unresolved difficulties with the template. Our support team is always at your service. Note: We are unable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[43],"doc_tag":[],"class_list":["post-1699","docs","type-docs","status-publish","hentry","doc_category-support"],"aioseo_notices":[],"year_month":"2026-05","word_count":316,"total_views":"3520","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"author_nicename":"docs","author_url":"https:\/\/www.8theme.com\/documentation\/author\/docs\/"},"doc_category_info":[{"term_name":"Support &amp; More","term_url":"https:\/\/www.8theme.com\/documentation\/xstore\/support\/"}],"doc_tag_info":[],"author_list":[{"ID":"1","user_login":"docs","display_name":"docs","id":"1"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/docs\/1699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/comments?post=1699"}],"version-history":[{"count":3,"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/docs\/1699\/revisions"}],"predecessor-version":[{"id":2161,"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/docs\/1699\/revisions\/2161"}],"wp:attachment":[{"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/media?parent=1699"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/doc_category?post=1699"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.8theme.com\/documentation\/wp-json\/wp\/v2\/doc_tag?post=1699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}