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Visual Composer Products ("Products setting" issue with secondray language)

This topic has 22 replies, 2 voices, and was last updated 9 years, 4 months ago ago by ianstudio

ianstudio

Participant

October 30, 2014 at 09:13

Hi, I’m using your “Product” slider VC element to display products on a page.. the products are shown as per their category ID as you can see here..

http://lamuseboutique.com/swiss-new-wave-of-fashion-designers/

HOWEVER
On my WPML-managed-and-translated page (same page but in French) I have the exact same content except of course I had to change the ID’s of the categories for each slider to be displayed, since the matching categories are given a different ID by WPML for each language. And on that page the products do not get displayed.

I am pretty sure it is not a WPML issue as I tried a third party plugin that is also able to pull WooCommerce elements by ID categories for display.. and it works fine.

Any idea ?

THX

#22419 Copied

21 Answers

Eva Kemp

Support staff

October 30, 2014 at 13:20

Hello,

Please provide us with wp-admin panel credentials to be able to check your site.

Thank you.
Regards,
Eva Kemp.

#22448 Copied

ianstudio

Participant

October 30, 2014 at 14:06

Here

Please, contact administrator
for this information.

#22461 Copied

ianstudio

Participant

November 2, 2014 at 11:42

IMPORTANT
Please check my issue on this page I made for you:

https://lamuseboutique.com/fr/8theme-troubleshoot/

__________________________

DO NOT USE THE ONE BELOW ONE THAT I GAVE YOU EARLIER as I had to update it and make it functional using another approach since I got no answer from you):
http://lamuseboutique.com/fr/la-nouvelle-vague-suisse-de-createurs-de-mode/

#22841 Copied

Eva Kemp

Support staff

November 2, 2014 at 12:49

Hello,

Sorry for a delay.
As you’re using French language for the translation, apostrophes are used there (for example this word DÉJÀ). This may create a conflict in scripts. We recommend you to replace apostrophes with special symbols http://www.ascii.cl/htmlcodes.htm

Thank you.
Regards,
Eva Kemp.

#22853 Copied

ianstudio

Participant

November 3, 2014 at 16:36

?!?? Nope. Meep. Wrong answer.

I’m not using any such symbols in any url/taxonomy/permalink.. And I don’t see how that is related to my issue.. which is an issue pulling the ID code from the FR version, and that code is a number anyway..

So my take is that you did not even bother to take a real look at all at my site and just gave me a generic answer that popped in one your developer’s mind because he/she saw the word FRENCH.

I need you to really login and really look at the issue I’ve exposed.. if you want to be of any help to me

#22970 Copied

ianstudio

Participant

November 5, 2014 at 20:17

Hello anyone ? This is sad because I like this “Products” VC element of yours, but if I can only use it in one language.. then I cannot really use it :0(

#23387 Copied

ianstudio

Participant

November 6, 2014 at 19:28

Any hope someone can look into this.. as the answer you gave me does not fit the bill.. THANKS

#23559 Copied

Eva Kemp

Support staff

November 6, 2014 at 19:49

Hello,

We’re sorry for a delay, but we are investigating this issue.
Please take our apologies.
We’ll let you know as soon as possible.

Thank you.
Regards,
Eva Kemp.

#23561 Copied

Eva Kemp

Support staff

November 7, 2014 at 13:38

Hello,

Currently we don’t see any problems with the products slider.
Have you already resolved the issue?
Also please provide us with the correct login details.

Thank you.

Regards,
Eva Kemp.

#23666 Copied

ianstudio

Participant

November 9, 2014 at 10:36

NO IT IS NOT FIXED, let us try again:
_____________________________________

1:
Go here:
https://lamuseboutique.com/fr/8theme-troubleshoot/
You’ll see sliders BUT THEY ARE NOT YOURS… They are created by another plugin.

2:
Go to my website (you have the back-end login info for that) so you can look at that same page from the backend and notice that everywhere I placed your Product plugin they do NOT SHOW, the sliders do not display anything in the front-end.

3:
I just put the sliders from the other plugin as well to make you understand that your VC Product plugin does not work on my site on a secondary language (works fine in the primary one).. but that the categories used to pull and display DO EXIST AND CAN WORK in the secondary language since another plugin can make them appear correctly without issues.

Does this make more sense ?

#23843 Copied

ianstudio

Participant

November 9, 2014 at 10:46

“Also please provide us with the correct login details”

Ok,I changed the login since the AMPERSAND symbol causes issues on this forum
___________

PS: Now I know that you never even logged in, no wonder you could not understand the issue LoL Why did you wait all this time to even bring that up ?!!

Please, contact administrator
for this information.

#23845 Copied

ianstudio

Participant

November 11, 2014 at 17:16

Hello ? Can you confirm you have logged in and taken a look at the situation ? Thanks.

#24112 Copied

Eva Kemp

Support staff

November 11, 2014 at 20:29

Hello,

We’ve passed this topic to our developers.
You’ll be replied as soon as possible.

Thank you for your patience.

Regards,
Eva Kemp.

#24163 Copied

ianstudio

Participant

November 13, 2014 at 08:23

Oki..

#24385 Copied

ianstudio

Participant

November 14, 2014 at 07:27

Hi, all my widgets and footer widgets were deleted, I imagine your devs did this as no-one has access to the them apart from me and I have not logged in until now. Not cool :0(

#24581 Copied

ianstudio

Participant

November 14, 2014 at 07:48

PS: If your devs feel they need to do such drastic things (as expressed above.. deleting widgets etc) they should email right away ! Or put things back the way they were before intervening. I would have not noticed if I had not gone visit the site today, and thank god my client did not see it I guess or I would have heard about it.

THX

#24584 Copied

Eva Kemp

Support staff

November 14, 2014 at 16:44

Hello,

Please take our apologies for a long delay. It’s caused by high workload.
We have fixed the issue that was present on your multilingual site.
We’ve edited the file shortcodes.php and commented out the line 389 $args['category_name'] = $gc;.

Please check your site now.
We’re very sorry for the troubles you had to experience.

Thank you for your understanding.

Regards,
Eva Kemp.

#24692 Copied

ianstudio

Participant

November 15, 2014 at 10:08

❤︎❤︎❤︎

Thanks !!!!!

🙂

I imagine this will be also included in the next update of the theme ? I won’t have to re-add it manually ?

#24730 Copied

Eva Kemp

Support staff

November 15, 2014 at 10:41

Hello,

You’re welcome.

Yes, it’ll be fixed in the next theme update.

Have a nice day.
Regards,
Eva Kemp.

#24737 Copied
Tagged: issue, products, secondary language, templates, visual composer, woocommerce, wordpress
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