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The images are not displayed on the product page and product lists

This topic has 9 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

pablonf

Participant

August 27, 2015 at 04:13

Hi thanks for the excellent support and upgrades.

I upgrade my site to 4.0 and now i can’t see the images of products; I checked and I reloaded some images , but I couldn’t solve the problem.

Look > http://www.aljoy.com.mx/categoria-producto/go-contigo-mexico/vaso-termico/

In the editor, the images are selected as outstanding and gallery but it happens the same.

Thanks

Please, contact administrator
for this information.

#82601 Copied Theme version: 4.0 WooCommerce version: 2.3.8

8 Answers

Robert Hall

Support staff

August 27, 2015 at 07:34

Hello,

Sorry, but we can’t see your site, get the following problem “Server not found”.

Regards,
Robert Hall.

#82619 Copied

pablonf

Participant

August 27, 2015 at 12:26

Hi Robert, i see the site without a problem http://www.aljoy.com.mx/

https://www.dropbox.com/s/wepsa7yir6bnlnr/Captura%20de%20pantalla%202015-08-27%20a%20la%28s%29%2006.19.09.png?dl=0

Issue
https://www.dropbox.com/s/pjahderqnf2fl1f/Captura%20de%20pantalla%202015-08-27%20a%20la%28s%29%2006.19.24.png?dl=0

#82733 Copied

Eva Kemp

Support staff

August 27, 2015 at 12:49

Hello,

Seems access to site is limited as it’s not loading from our side. Please check it with your hosting provider and ask them to open access.

Thank you.

Regards,
Eva Kemp.

#82738 Copied

pablonf

Participant

August 27, 2015 at 16:48

Hi Eva, ok where are you from?, or an ip to unblock please.

I will ask my host provider.

#82831 Copied

pablonf

Participant

August 27, 2015 at 21:36

Robert

Wich ip should be unbloked?

Thanks

#82858 Copied

Jack Richardson

Support staff

August 28, 2015 at 08:42

Hello,

I’ve sent IP address to your email. Let us know when you add it into white list.
Thank you.

Best regards,
Jack Richardson.

#82891 Copied

pablonf

Participant

September 1, 2015 at 04:19

Sorry, my hosting sucks ufff 🙁 im very worried, i ask them to put your ip in whitelist but is taking a lot of time.

Please, help…

#83507 Copied

Jack Richardson

Support staff

September 1, 2015 at 07:01

Hello,

Unfortunately we still can’t access your site, please see screenshot http://storage2.static.itmages.com/i/15/0901/h_1441087251_9864039_beb28084c8.png .
Your hosting provider should put our IP into white list on a server.
When it’s done let us know.

Best regards,
Jack Richardson.

#83516 Copied
Tagged: display, images, product lists, product page, themes, woocommerce, wordpress
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